A: We provide end-to-end customization from concept to product, covering four areas:
• Formula R&D: ODM/OEM services: Choose from our proven formula library or get exclusive formulas developed by our in-house lab.

• Scent & Texture: Customize fragrance (fruity, woody, scent-free) and texture (lightweight, rich, silky) for your target market.

• Packaging Design & Materials: Full support on bottles (PETG, glass, eco-friendly), pumps, and labels. Our in-house design team ensures premium shelf appeal.

• Marketing & Claim Support: Receive compliant marketing copy and efficacy claim guidance based on the active ingredients in your formula.

A: We encourage and support small trial orders for market validation. Our MOQ policy balances flexibility and efficiency:
• Full Private Label: Standard MOQ is 5,000 – 10,000 units per SKU, depending on packaging complexity and formula specifics.
• Stock with Your Label: For startups testing the market, we offer a “Stock with Your Label” option with MOQ as low as 500 units.

A: Our facility strictly adheres to international standards:
• Certifications: GMP (US/EU standards) and ISO 22716 certified.
• Production Environment: We operate in a 100,000-class cleanroom for production and filling to prevent microbial and particle contamination.
• Quality Control: Full-process QC from raw materials to finished goods ensures batch consistency. Official stamped QC reports are available upon request.

• Formula Philosophy: We specialize in “Clean Beauty” formulations. All products are free from sulfates, parabens, silicones, and harsh chemicals, complying with US, EU, and other major market regulations.

• Key Documents: We provide complete documentation for each batch, including:• COA (Certificate of Analysis)• MSDS (Material Safety Data Sheet)• Copy of GMP/ISO 22716 Certificate• EU CPNP / UK SCPNP Notification• US FDA Cosmetic Registration• Export Certificates (e.g., CCPIT Certificate of Free Sale, Halal) for Southeast Asian markets.

A: Standard lead times are as follows:
• In-Stock Items: 3-7 business days after payment confirmation.
• Private Label Orders: 15-25 business days after design/formula confirmation and deposit payment. Complex customizations may take slightly longer; we’ll provide a clear timeline.

A: We offer flexible terms for global partnerships:
• Payment: We accept T/T, L/C, and secure platforms like Alibaba Trade Assurance. Standard terms: 50% deposit, 50% balance before shipment.
• Incoterms: We support EXW, FOB, CIF, DAP, DDP, and more, which can be negotiated based on your logistics setup.

A: We use professional export-grade packaging:
• Inner layer: Bubble wrap/foam protects each item individually.
• Outer box: 5-ply reinforced cartons for crush and moisture resistance.
• For palletized goods: We use fumigated wooden cases or reinforced crates for long-distance sea/air freight.

A: We stand behind our product quality and are fully accountable:
• Policy: Report any confirmed manufacturing defects (e.g., leaks, packaging errors, product abnormalities) with clear photos/videos within 7 business days of receipt.
• Solution: After verification, we will arrange a replacement, refund, or credit for your next order.